Frequently Asked Questions

  1. What services do you offer for gas boilers and heat pumps?
    We provide installation, repair, maintenance, tune-ups, emergency service, and system replacements for all major brands of gas boilers, heat pumps, and hybrid/dual-fuel systems.

  2. How often should I schedule maintenance for my heating system?
    We recommend annual professional maintenance—ideally in the fall before the heating season begins—to keep your system running efficiently, prevent breakdowns, and maintain manufacturer warranties.

  3. What are the signs that my gas boiler or heat pump needs repair?
    Common warning signs include strange noises, uneven heating, higher-than-normal energy bills, frequent cycling, yellow burner flames (gas boiler), ice buildup on the outdoor unit (heat pumps), or poor airflow.

  4. What areas do you serve?
    We proudly serve Neath, Port talbot, Swansea, Ystradgynlais, Ammanford e.g., “a 20-mile radius around Neath, including Porthcawl, Bridgend, Hirwaun, Maesteg”]. Contact us to confirm we cover your exact location.

  1. How long does a typical gas boiler or heat pump installation take?
    Most residential replacements or new installations are completed in one day. More complex projects may take 2–3 days.

  2. Do you accept credit card?
    Yes, we accept all major credit cards

  3. What brands do you service and install?
    We install Baxi, Worcester, Vaillant and Viesmann. We also service and repair virtually all makes and models, even if another company originally installed them.

  4. How can I improve the efficiency and lower my heating bills?
    Simple steps include changing air filters regularly, sealing duct leaks, adding smart or programmable thermostats, keeping vents unobstructed, and scheduling annual servicing. Upgrading to a high-efficiency or dual-fuel heat pump system can also produce significant savings

  5. Are your technicians licensed, insured, and background-checked?
    Absolutely. All our technicians are fully licensed, insured and background-checked. They also receive ongoing training on the latest heating technologies.